Return Policy

At Artglee, we want every kit to bring you inspiration and joy. Your satisfaction is our priority, and we're here to help if something isn’t quite right. 💛

If you have any questions, feel free to contact us at service@artglee.com — we’re always happy to help!

💡 Change of Mind

We understand that sometimes you may change your mind — and that’s totally okay! You can request a return or exchange within 7 days of receiving your item:

  • Items must be unused and in original packaging
  • Customers are responsible for round-trip shipping costs
  • Please email us first to get the return address
  • Once we receive and inspect your item, we’ll issue your refund or send the exchange
  • If exchanging for an item of different price, the difference will be refunded or charged accordingly

📦 Damaged or Incorrect Items

We’re sorry if your kit arrived damaged or you received the wrong item. Please contact us within 7 days of delivery with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item

We’ll review and arrange a refund or replacement. If the item is out of stock, we’ll process a refund.

🔁 Exchanges

We accept exchange requests within 7 days of delivery:

  • Items must be unused and in original packaging
  • Customers are responsible for shipping costs
  • Once we receive your return or tracking number, we’ll ship the replacement
  • Price differences will be refunded or charged accordingly

💳 Refunds

Refunds are available under the following conditions:

  • Approved cases of damage or incorrect items
  • Returns received in original condition and pre-approved by our team

Once we receive your return, we’ll inspect it and notify you of the outcome. If approved, your refund will be issued to your original payment method. Shipping costs are non-refundable, and processing times may vary depending on your bank.

🚚 Return Shipping

  • For change-of-mind or exchange: customers pay return shipping
  • If due to our error (e.g. wrong or damaged items), we’ll provide a prepaid label
  • Please use trackable shipping — we are not responsible for lost returns

🚫 Items Not Eligible for Return

  • Sale or clearance items
  • Customized or personalized products
  • Kits that have been opened or used